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Ansell Healthcare Europe Receives 2008 Frost & Sullivan Customer Service Leadership Award

GuardianSM recognised as critical management tool allowing companies to make the right decisions for increasing both safety and productivity

Brussels - London - 7 November 2008- In recognition of Ansell Healthcare's performance in the European market for hand protection solutions Frost & Sullivan, a global growth consulting company, awarded Ansell Healthcare Europe with the 2008 European Protective Gloves Customer Service Leadership Award. The award is presented to Ansell for developing GuardianSM, a risk assessment tool helping manufacturing companies improve safety while simultaneously increasing productivity and standardising products. It helps to make best practice, standard practice.

Increased safety and productivity

Many industries such as production and manufacturing are still built around employees who "work with their hands." For this reason, the products made by these companies will be all the better if their employees' hands are allowed to work as best they can, whilst being protected at the same time. A major challenge, however, is the sheer diversity of the jobs that manual workers do, and the equally diverse range of gloves that are available to them. Picking the right glove for each and every worker is therefore very difficult. Ansell GuardianSM allows companies to make the right choices based on in-depth analysis and tailor-made recommendations.

"Ansell Healthcare is clearly leading the way for customer service as many glove producers do not deal with end-users, and leave it up to the distributor. End-users are usually bombarded by too many different types of gloves and can therefore potentially select the wrong glove for a certain application," said Brian Balmer, Head Analyst, Frost & Sullivan. "GuardianSM is eliminating this problem by offering a modern, rational approach to maximising return on a company's hand protection investment. In a systematic and quantifiable way, GuardianSM covers all areas industrial plant managers are dealing with today - areas centred on safety, productivity and standardisation. Ansell has identified a major industry challenge, and as a result has developed a highly integrated solution, in order to maximise the benefits for Ansell customers. For these reasons, we are pleased to honour Ansell Healthcare with the 2008 Frost European Protective Gloves Customer Service Leadership Award."

Customer intimacy

"We are proud to be recognized for our customer service leadership in PPE (personal protective equipment) industry," said Werner Heintz, Senior Vice President & Regional Director Ansell Healthcare Europe. "We consider this award as a acknowledgment of our customer intimacy strategy. Ansell Healthcare is indeed dedicated to serving the needs of industrial workers through providing innovative, effective and comfortable hand protective solutions backed by professional and technical support. Our unique GuardianSM service is designed to help large production sites qualifying and quantifying risk exposures for increasing both worker safety and productivity. With GuardianSM Ansell is taking things one step further in its commitment to be companies' preferred hand protection expert partner."

To select the recipient of the Award, Frost & Sullivan tracked industry participants and monitored their customer service methods on an ongoing basis. Ansell Healthcare was selected based upon extensive research collected from key market participants, secondary and technology sources, and customer interviews. Collected data were cross tabulated to identify the number one ranking company. Survey results indicated that Ansell Healthcare has shown tremendous responsiveness to customer needs and has continually focused on long and short-term customer profitability goals. In addition, Ansell Healthcare demonstrated flexibility in tailoring its product offerings to suit customer businesses.

About Ansell

Ansell Limited is a global leader in barrier protective products. With operations in the Americas, Europe and Asia, Ansell employs more than 11,000 people worldwide and holds leading positions in the natural latex and synthetic polymer glove and condom markets. Ansell operates in three main business segments: Occupational Healthcare, supplying hand protection to the industrial market; Professional Healthcare, supplying surgical and examination gloves to healthcare professionals; and Consumer Healthcare, supplying condoms and consumer hand protection. Information on Ansell and its products can be found at

About Frost & Sullivan

Frost & Sullivan, a global growth consulting company, has been partnering with clients to support the development of innovative strategies for more than 40 years. The company's industry expertise integrates growth consulting, growth partnership services, and corporate management training to identify and develop opportunities. Frost & Sullivan serves an extensive clientele that includes Global 1000 companies, emerging companies, and the investment community by providing comprehensive industry coverage that reflects a unique global perspective and combines ongoing analysis of markets, technologies, econometrics, and demographics. For more information, visit

Note to editors:

A complete press pack about GuardianSM can be downloaded:⟨=EN

For more information about GuardianSM or about Ansell, please contact:

Wouter Piepers,

Global Communications Director, Ansell Healthcare

tel: +32 2 528 75 68,

cellular: +32 478 33 56 32,


Olivier Trop

Duval Guillaume I PR

cellular: +32 486 510 419


For companies interested in GuardianSM, please contact:

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